If you have a question about any of the casinos or betting sites we cover, a correction to flag, or a general enquiry about how pokobetcasinos-ie.com works, the best way to reach us is by email. We are a small editorial team focused on the Irish market, and we read every message that comes in.
We do not operate a live chat service or a telephone line. Email keeps a clear record for both sides and lets us give considered replies rather than rushed ones. All correspondence goes through a single shared inbox, so nothing falls between the cracks.
One Channel
Write to us at [email protected]. That address is monitored on working days and is the only contact point for pokobetcasinos-ie.com. Please do not contact individual staff members through social platforms, as those messages are not tracked and may go unanswered.
When you write, include a clear subject line and as much context as you reasonably can - for example, the name of the operator you are asking about and the specific page on the site you are referring to. That detail helps us triage quickly and get back to you with a useful answer rather than a request for clarification.
How We Triage Messages
Incoming emails are sorted into a few broad categories: factual corrections, editorial feedback, general enquiries, and partnership or commercial requests. Factual corrections go to the top of the queue because accurate information matters most to our readers. If you believe a review contains an error - an outdated licence status, a changed bonus term, or a factual mistake - say so plainly and we will investigate promptly.
General and commercial enquiries are handled in the order they arrive. We do not guarantee responses to every commercial approach, but we do read them all before deciding.
Turnaround in Plain Language
For most enquiries, expect a reply within two working days. During periods of high volume - around major sporting events or regulatory announcements - that may stretch to three or four days. We will always acknowledge receipt if a full response is going to take longer than usual.
We cannot act as intermediaries between you and a casino operator. If you have a dispute about a withdrawal, a bonus, or your account, you need to contact that operator directly or approach the relevant regulatory body in your jurisdiction.
Escalation Limits
pokobetcasinos-ie.com is an independent review and information site. We have no authority over casino operators, no access to player accounts, and no power to reverse operator decisions. If an issue is serious and the operator is unresponsive, the appropriate route is your national gambling regulator, not us. We are happy to point you toward the right body if you are unsure who to contact.
Privacy Expectations
Any personal information you include in an email to us is handled in line with our Privacy Policy. We do not share your contact details with third parties and we only retain correspondence for as long as it is needed to resolve your enquiry.